Dr Anastasios Hadjisolomou

Senior Lecturer

Work, Employment and Organisation

Personal statement

I teach and research in several areas of HRM and employment relations. I am particularly interested in service employment, service triangle, customer (mis)behaviour, industrial conflict and front-line management.

Expertise

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Area of Expertise

Service Work
Line managers and HRM
Indiustrial conflict/Organizatonal misbehaviour
Attendance at work
Customer abuse

Prize And Awards

Royal Society of Edinburgh Research Fellowship: Recipient; 1/2/2022

More prizes and awards

Qualifications

Academic:

PhD in Human Resource Management – University of Strathclyde

MA in Human Resource Management - Newcastle University

MSc in Management - Nottingham Business School

Ptychion in Accounting and Finance - Athens University of Economics and Business

Proffesional qualifications:

Fellow of the Higher Education Academy (HEA)

Member of the British Universities Industrial Relations Association

Publications

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Publications

Customer abuse and harassment in the hospitality industry : the immersion of an everyday workplace crime: Mitsakis Fotios, Hadjisolomou Anastasios, Kouki Amairisa; Current Issues in Tourism (2024); https://doi.org/10.1080/13683500.2024.2342397
'Boys will be boys'? Submissive masculinity and sexual harassment in the gay tourism industry: Hadjisolomou Tasos, Walters Kyla, Nickson Dennis, Baum Tom; Hospitality and Society Vol 13, pp. 173 - 200 (2023); https://doi.org/10.1386/hosp_00068_1
'He is the customer, I will say yes' : notions of power, precarity and consent to sexual harassment by customers in the gay tourism industry: Hadjisolomou Anastasios, Nickson Dennis, Baum Tom; Gender, Work and Organisation Vol 30, pp. 1407-1428 (2023); https://doi.org/10.1111/gwao.12998
Exploring the case the dark side of gay tourism : (half-)naked bodies, race, precarity and sexual harassment: Hadjisolomou Anastasios, Nickson Dennis, Baum Tom; Tourism Cases (2023); https://doi.org/10.1079/tourismetc.2023.0018
Spaces of active disengagement across the food retail shop floor: Hadjisolomou Tasos; Employee Relations Vol 45, pp. 140-155 (2023); https://doi.org/10.1108/ER-03-2021-0096
'It's not a big deal' : customer misbehaviour and social washing in hospitality: Booyens Irma, Hadjisolomou Anastasios, Nickson Dennis, Cunningham Tayler, Baum Tom; International Journal of Contemporary Hospitality Management Vol 34, pp. 4123-4141 (2022); https://doi.org/10.1108/IJCHM-10-2021-1310

More publications

Teaching

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Teaching

My areas of teaching expertise cover employee relations and HRM generally, but with specific specialism in employment studies, industrial conflict, line management and HRM, sociology of work

Research

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Research Interests

Areas of research interest include:

Service work: The political, economic, and social structures and dynamics within the employment relationship. My interests focus on employment and the labour process in service organizations such retailing and hospitality.

Service Triangle: Particular interest of the role of the customer and the impact on the labour process and the organization of (service) work. I am interested in debates related to customer misbehaviour and abuse by customer.

Organizational Misbehaviour: Interest on Control-resistance debates with the wider business structures of contemporary capitalist economies. General interest on labour process theory, the manifestation of industrial conflict and debates on organizational misbehaviour

Customer abuse and sexual harassment in the service industry: I am particularly interested in the embedded problem of customer abuse, violence, and sexual harassment in the service industry, with particular interest in the gay tourism and gay hospitality industry, which remains an underexplored, and underdeveloped theme in research

Line managers and managerial labour process: I am interested in the organization of the managerial work and the managerial labour process, with particular interest on the organization of the front-line service management work and the role of line managers in HRM

Attendance at work and absence management: I am interested in debates related to absence management and workplace attendance across different sectors and contexts.